Training Details

ENHANCING THE USER EXPERIENCE

In an increasingly service-driven public sector, delivering an exceptional user experience is essential for fostering public trust and ensuring operational efficiency. In order to improve satisfaction among stakeholders, institutions must give smooth service delivery top priority. Beyond simply adhering to regulations, an effective user experience entails establishing a setting where service procedures are proactive, responsive, and easy to use. Public service organizations are now expected to communicate with citizens and stakeholders in a timely, transparent, and individualized manner.

Course Content

This training aims to equip participants on how to understand user needs, effective communication, problem-solving, building positive relationships, and cultivating a user-centric mindset to achieve service excellence.

Course Objectives

At the end of this, participants would be able to:

Comprehend the Fundamentals and Importance of Customer Service.

Recognize And Adapt to Diverse User Behaviors

Adapt to Different User Behaviour Styles in Delivering Value.

Enhance Service Delivery Through Effective Communication and Responsiveness.

Manage and Resolve User Concerns and Complaints Professionally.

Utilize Emotional Intelligence to Improve User Interactions.

Demonstrate Professionalism in Communicating (Listening & Displaying Empathy).

Implement Tools and Strategies to Measure and Improve User Satisfaction.

Benefits of Programs

2 days of hands-on and tailor-made training

Scenario-based interactive sessions

Customized Training Materials (i.e.) PowerPoint presentation, manuals, sample activity templates, case studies, scenarios, videos, references, etc

Post-Module Assignments and Written Action Plan to take away.

Official MGA Consulting Certificate of Completion

An opportunity to network and build relationships with top professionals from diverse industries

Who is the Program Intended For?

This program is specially designed for the Client Relations Officers, Registry Staff, Frontline Staff, Public Relations Officer, Personal Assistants, and Cashiers of your institution.

Time

9:00am-3:00pm (Each Day)