Training Details

MGA CUSTOMER SERVICE EXCELLENCE

Customer Service Excellence is the new battleground for gaining a competitive advantage. Offering quality products or services is no longer enough; it is the bare minimum. Neither is it cheaper.

Today’s customers expect seamless experiences, characterized by personalization, real-time service, and consistency. The ability to provide outstanding customer service and positive customer experiences often makes the difference between gaining and keeping a customer or losing one.

Course Content

The content of the training aims to equip participants on how to understand customer needs, effective communication, problem-solving, building positive relationships and cultivating customer-centric mindset to achieve customer service excellence.

Course Objectives

Understand the Importance of Customer Service

Identify and Understand Customer’s Needs.

Recognize the Relevance of Emotional Intelligence to Customer Service

Adapt to Different Customer Behaviors in Delivering Value.

Improve on Communication with Customers

Handle Difficult Customers and Situations.

Build Strong, Lasting Customer Relationships through Emotional Intelligence.

Create a Customer-Centric Culture.

Benefits of Programs

1. 2 days of hands-on and tailor-made training

2. Scenario-based interactive sessions

3. Training Materials (i.e.) PowerPoint presentation, manuals, sample activity
templates, case studies, scenarios, videos, references, etc.

4. Post-Module Assignments and Written Action Plan to take away.

5. Official MGA Consulting Certificate of Completionlence

Who is the Program Intended For?

Specially designed for Customer Service Executives, Front Desk Executives, Human Resource Managers, Project Managers, Budget Managers, Estate Managers, Relationship Managers, Corporate Affairs Officers, Personal Assistants, and Cashiers. The program is also available for Sales & Marketing Executives, Sales Officers & Sales Agent.

Time

9:00am-3:00pm (Each Day)