Managing customer relationships, with the goal of retaining customers for life, is one of the most important requirements for a business to survive, especially in a competitive industry and tough economy. Designing a solid sales process, training your sales organisation and developing an effective Customer Relationship Management strategy, are critical steps to achieving this goal. This course will explore how participants can develop and deploy a customer retention strategy by building a customer-focused culture and by implemeting key strategies for success.
COST: GHC 1,200.OO
024 344 8397